Perspective · 7 minute read
Designing AI products people can actually trust
Trust is not a disclaimer. It is a product quality shaped through clarity, control and honest feedback loops.
Trust in intelligent products is created in the interface, one interaction at a time. People need to understand what the system knows, why it recommends something, and how to correct it.\n\nThe best AI experiences make uncertainty visible without making the product feel uncertain. They offer useful control at the moments it matters and stay out of the way everywhere else.